All purchases are final and no refunds are available, except where an item is accidentally paid for twice. If you are not satisfied with your purchase, I may be willing to replace it or offer you another one of my services for free. Distance sessions and courses will be scheduled once I receive payment. Please allow up to 7-14 days for me to complete Healing/Therapy Sessions and Courses from the date of receiving payment. I can only do so many each day due to family responsibilities. The waiting time may be longer for distance Readings, depending on demand. I hope you enjoy all of my services. If you have any questions at all, please e-mail me anytime. I will be happy to hear from you. Thanks, Catherine.